Shipping policy
Shipping Policy
Made-to-Order Production
Every item in our store is made to order, which means it’s created just for you once your purchase is confirmed.
This allows us to offer fresh, high-quality products while reducing overproduction and waste — a smarter, more sustainable way to shop.
Regional Fulfilment
To save you time and money, your order is produced by the supplier closest to your location.
This helps reduce delivery times, shipping costs, and potential import duties or tariffs, while ensuring a smoother delivery process.
Our production partners are located in several regions around the world, allowing us to serve customers quickly and efficiently — whether you’re in Australia or abroad.
Processing & Delivery Times
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Production time: Most orders are created and dispatched within 2–5 business days.
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Delivery time (Australia): Typically 3–7 business days once shipped.
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International orders: Delivery times vary by destination and local customs.
You’ll receive a tracking link once your order has been shipped so you can monitor its progress in real time.
Customs, Duties & Taxes
Because we use the closest regional production partner, most orders avoid international customs or import fees.
However, for certain remote or international deliveries, local import taxes or duties may apply and are the responsibility of the customer.
Address Accuracy
Please double-check your delivery details before confirming your order.
We can’t take responsibility for orders sent to incorrect addresses provided at checkout, so please ensure all information is accurate.
Lost or Delayed Orders
If your package appears delayed or lost in transit, please contact us and we’ll investigate with our shipping partner.
In the rare event your order cannot be located, we’ll offer a replacement or refund in line with our Return & Refund Policy.
Contact Us
For any questions about shipping or delivery, please reach out:
david@todayshypothetical.com